Terms & Conditions
BIC/Swift: DEUTDEDBKOE
VAT-NR: DE 170 762 436
EU Commission platform for online dispute resolutionComplaint procedure via online dispute resolution for consumers (OS, pursuant to Art. 14 (1) ODR Regulation): https://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.Background: I am obliged to point this out. I have been trading online since 1998 and have not had a single relevant dispute so far. Direct communication is everything, especially with our small amounts..., Lukas Plum.
Cancellation right
You are entitled to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days commencing on the day you or a third person enstrusted by you, who is not the shipper, has taken the goods in possession. In order to exercise your right of cancellation you have to inform o.k.-International Lukas Plum, Gladbacher Str. 36, 50672 Cologne, by means of a definite declaration (e.g. letter mailed by post, fax or email) about your decision. For this you can use the specimen of a cancellation form which is not obligatory though. In order to ensure the right of cancellation it is sufficient to send your declaration before the end of the expiration period of the cancellation right.
Consequences of cancellation
In case you cancel this contract we have to return all payments we have received from you, including freight costs – with the exception of additional costs resulting from a way of delivery chosen by you and differing from the most economic standard option offered by us – without delay and at most within a fortnight from the day your cancellation declaration has reached us. For this refund we use the same way of payment you have applied in the initial transaction unless something else has been explicitly agreed upon with you; by no means will you be charged with fees due to this refund. We can refuse refund until we have retrieved the goods or until you have produced evidence that you have returned the goods, according to the earlier date. You have to return or deliver the goods without delay and at any rate within fourteen days at the latest, commencing on the day you have informed us about your cancellation of this contract. The deadline will be kept by sending the goods within a period of fourteen days before expiration date. You have to compensate a possible loss of value of the goods only in case if this loss can be traced back to your inappropriate handling for examination of quality, condition and functionality. You account for the immediate costs of returning the goods. When we bear the return costs after clarification, kindly frank the parcel nevertheless, we are going transfer the amount in order to reimburse your costs.
The warranty shall be governed by the applicable rules of the German Civil Code. In the event of a defect, we shall first be given the opportunity to remedy the defect or to deliver a defect-free item. This does not apply if we have already refused to remedy the defect or if the remedy of the defect is unreasonable for us for other reasons. Please return the goods to us with a description of the defect.
We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
The use of contact data published within the framework of the imprint obligation by third parties for the purpose of sending advertising and information material not expressly requested is hereby expressly prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam mails.